If your camera or microphone isn’t working during a video call, ensure your device settings allow access, restart your app, or try switching to another device or browser.
For a successful telehealth consultation, your camera and microphone must be enabled. If they aren’t working, follow these troubleshooting steps.
Fixing Camera & Microphone Issues
✅ Check app permissions – Ensure Abby has access to your camera & microphone.
✅ Close other apps – If another app is using your camera/mic (e.g., Zoom, FaceTime), close it first.
✅ Restart your device – A quick restart often fixes minor software bugs.
✅ Use another browser – On desktops, try switching to Google Chrome or Safari.
✅ Try a different device – If your phone isn’t working, try using a tablet or laptop.
💡 Still not working? If the issue persists, check your device’s privacy settings to make sure the camera and microphone aren’t blocked for all apps.
