Why Can’t I Hear My Doctor on a Video Call?
Last Updated
February 19, 2025
Short Answer
If you can’t hear your doctor on a video call, check your device’s volume, microphone settings, and browser permissions. Restarting the app or using headphones may also fix audio issues.
Audio issues can sometimes happen during video consultations. Here’s how to quickly fix them.
Steps to Fix Audio Issues on a Video Call
- Check your volume – Ensure your device’s sound is turned up.
- Enable microphone access – Make sure Abby has permission to use your microphone.
- Try using headphones – Sometimes, using wired or Bluetooth headphones fixes audio problems.
- Switch devices – If the issue persists, try using another device (phone, tablet, or laptop).
- Restart the Abby app – Close and reopen the app to refresh the connection.
💡 Still not working? Contact Abby Support for further troubleshooting.
