What if I have a technical issue during my appointment?
Last Updated
February 19, 2025
Short Answer
If you experience a technical issue during your appointment, try refreshing your app or reconnecting. If the issue continues, contact support immediately or rebook your consultation if necessary.
Technology isn’t perfect, and sometimes technical issues can occur during your telehealth appointment. If your video freezes, audio cuts out, or your call disconnects, follow these troubleshooting steps.
Troubleshooting During a Telehealth Appointment
- Check your internet connection – Switch to a stronger Wi-Fi or mobile data signal.
- Restart the Abby app – Close and reopen the app to refresh the connection.
- Rejoin the call – If using video, try exiting and tapping ‘Join Video Call’ again.
- Ensure your device is up to date – Update your operating system and the Abby app.
- Contact support – If you’re unable to reconnect, reach out via live chat for assistance.
What Happens If My Call Drops?
✅ If you lose connection, your doctor will attempt to reconnect the call.
✅ If reconnection fails, you can rebook at no extra cost.
✅ For phone consultations, the doctor will call you back as soon as possible.
💡 Tip: Always check your internet and audio settings before your appointment to reduce the risk of issues.
