What happens if my Medicare card is expired or invalid?
Last Updated
February 19, 2025
Short Answer
If your Medicare card is expired or invalid, you will not be able to book a bulk-billed consultation. You must renew your card before your appointment to avoid any service interruptions.
A valid Medicare card is required to access Abby’s free telehealth services. If your card is expired or invalid, you will need to renew it before your appointment.
How to Fix an Expired or Invalid Medicare Card
- Check your Medicare card details – Ensure the number and expiry date are correct in the Abby app.
- Renew your Medicare card – You can apply for a new card through myGov or at a Medicare service centre.
- Update your details in the Abby app – Once renewed, enter your new Medicare details under ‘Profile’.
What If I Can’t Renew My Card in Time?
🚫 You won’t be able to access bulk-billed telehealth appointments until your Medicare card is renewed.
🚫 You may need to pay out-of-pocket for a private GP consultation.
🚫 Some state health services offer temporary Medicare numbers while you wait for a new card—check with Services Australia.
💡 To avoid service interruptions, check your Medicare card expiry date in advance and renew early.
