If your phone consultation drops out, your doctor will attempt to call you back. If you don’t receive a follow-up call, check your network connection and call settings, then contact Abby Support to reschedule if needed.
If your phone call suddenly disconnects during your Abby Health consultation, don’t worry—there are a few simple steps you can take to reconnect.
What Happens If Your Phone Call Drops?
✅ Your doctor will try calling back immediately.
✅ If you don’t receive a call, wait a few minutes to see if they attempt again.
✅ Check your phone settings to ensure call forwarding, airplane mode, or Do Not Disturb isn’t blocking calls.
✅ Confirm your phone number is correct in the Abby Health app.
What If You Still Can’t Reconnect?
- Try calling Abby Support through the app to check the status of your appointment.
- If your doctor is unavailable, you may need to rebook a new consultation.
- Ensure your phone has strong network coverage before your next call.
💡 Tip: Save Abby Health’s call number (0483 957 072) in your contacts so you recognise incoming doctor calls.
