A young woman on her phone using Abby
A young woman on her phone using Abby

Get personalised support

Log in to get personalised support from our friendly team.

Login now

Arrow-icon.png
What if my doctor is late?
Last Updated
March 4, 2025
Short Answer

If your doctor is running late, stay online—they’ll call you as soon as they’re available. If it’s been more than 30 minutes, contact support for assistance.

Appointments sometimes run behind schedule due to longer consultations or urgent medical cases. If this happens, don’t worry—your practitioner will still see you.

What to Do If Your Practitioner Is Late

• Stay in the virtual waiting room or keep your phone nearby.

• If your doctor hasn’t arrived after 30 minutes, contact Abby Health support via live chat or email.

💡 Tip: Check your notifications to ensure you haven’t missed the practitioner's call.