Technical problems can sometimes happen during telehealth consultations. If your video call drops or your phone appointment disconnects, here’s what to do.

‍

For Video Calls:

• Close and reopen the app.

• Try rejoining your call from the ‘Appointments’ section.

• Check your internet connection—weak Wi-Fi or mobile data may cause issues.

‍

For Phone Consultations:

• If the call drops, wait—your doctor will attempt to call back.

• If you don’t receive another call, reach out to Abby Health support.

💡 Tip: If your issue persists, book a follow-up appointment through the app.

‍