A young woman on her phone using Abby
A young woman on her phone using Abby

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How do video and phone consultations work?
Last Updated
March 4, 2025
Short Answer

Video and phone consultations with Abby Health are simple and convenient. For video calls, you’ll receive a secure link in the app, and for phone calls, your practitioner will call you at the scheduled time.

Abby Health offers two types of telehealth consultations: video and phone appointments. Both allow you to speak with a practitioner from the comfort of your home.

How to Join a Video Consultation

  1. Open the Abby app and go to ‘Appointments.’
  2. Tap ‘Join Video Call’ at your scheduled time.
  3. You’ll enter a virtual waiting room—stay online while your practitioner joins.
  4. When your practitioner is ready, the video call will start automatically.

How to Join a Phone Consultation

• Your practitioner will call you at your booked time.

• The call will come from 0483 957 072—save this number in your contacts to recognise it.

• Make sure your phone is not on silent so you don’t miss the call.

s💡 Tip: Test your camera and microphone before your video consultation to ensure everything works smoothly.