How do video and phone consultations work?
Last Updated
February 19, 2025
Short Answer
Video and phone consultations with Abby Health are simple and convenient. For video calls, you’ll receive a secure link in the app, and for phone calls, your doctor will call you at the scheduled time.
Abby Health offers two types of telehealth consultations: video and phone appointments. Both allow you to speak with a doctor from the comfort of your home.
How to Join a Video Consultation
- Open the Abby app and go to ‘Appointments.’
- Tap ‘Join Video Call’ at your scheduled time.
- You’ll enter a virtual waiting room—stay online while your doctor joins.
- When the doctor is ready, the video call will start automatically.
How to Join a Phone Consultation• Your doctor will call you at your booked time.• The call will come from 0483 957 072—save this number in your contacts to recognize it.• Make sure your phone is not on silent so you don’t miss the call.💡 Tip: Test your camera and microphone before your video consultation to ensure everything works smoothly.
