How do I report suspicious activity?
Last Updated
February 19, 2025
Short Answer
If you notice any suspicious activity on your Abby Health account—such as unauthorised logins, changes to your information, or fraudulent bookings—report it immediately via the Support Chat in the app or email our security team.
We take account security seriously, and if you suspect fraud or unauthorised activity, we encourage you to report it as soon as possible.
Examples of Suspicious Activity
🚨 Unfamiliar logins – You receive an alert about a login from an unrecognized device.
🚨 Unexpected appointment bookings – You see telehealth bookings that you didn’t make.
🚨 Changes to your personal details – Your name, email, or Medicare info has been altered.
How to Report Suspicious Activity
- Open the Abby Health app and go to ‘Support’.
- Select ‘Live Chat’ and explain the issue.
- Alternatively, email support@abbyhealth.app with details of the suspicious activity.
- Our team will investigate and take immediate action if fraud is detected.
💡 If you believe your account has been compromised, reset your password immediately.
