A young woman on her phone using Abby
A young woman on her phone using Abby

Get personalised support

Log in to get personalised support from our friendly team.

Login now

Arrow-icon.png
How does Abby store and secure my personal information?
Last Updated
February 19, 2025
Short Answer

Abby Health encrypts and securely stores all personal information in compliance with Australian healthcare data laws. Your medical records are protected from unauthorised access, and only Abby doctors involved in your care can access them

Abby follows strict healthcare security protocols to ensure all patient data is securely stored and protected.

How Abby Secures Your Data

Data encryption – All stored medical records are fully encrypted.

Australian data compliance – Abby follows My Health Record security standards.

Restricted access – Only authorised medical professionals can view your information.

Regular audits & security checks – We continuously monitor our systems for potential security threats.

How Long Is Your Data Stored?

Medical records must be retained for a legally mandated period under Australian healthcare laws.

Your personal account information (e.g., contact details) can be removed upon request.

💡 Your data is never sold, shared, or accessed by unauthorised third parties.

Need some help?
An image showing step three in the process of getting a medical certificate.
Contact Customer Support
Speak with Mae, Catherine or Dean from patient support
Available 5:30 am - 11:30pm, Monday to Friday
arrow-icon.png
Image of a friendly male doctor at Abby Health
Speak to a Doctor or Nurse
Book an appointment with one of our medical team to discuss your concerns.
Bulk-billed appointments, 7 days a week
arrow-icon.png
Image of a patient holding a phone with the Abby app open
Live Chat with our AI Bot, Fin
Need a quick answer fast?
Start a chat with Abby, our medical assistant.
Available 5:30 am - 11:30pm, Monday to Friday
arrow-icon.png
A photo of a girl on her phone.
Text