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A young woman on her phone using Abby

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How do e-scripts work?
Last Updated
March 4, 2025
Short Answer

E-scripts are digital prescriptions that replace traditional paper scripts. You’ll receive a secure QR code via SMS, which you can take to any pharmacy to collect your medication.

E-scripts make getting medications faster, safer, and more convenient. Instead of carrying a paper prescription, your doctor will send an e-script directly to your phone after your appointment.

How to Use Your E-Script

  1. After your consultation, you’ll receive an SMS with a secure QR code.
  2. Visit any pharmacy and show them the QR code on your phone.
  3. The pharmacist will scan your e-script and dispense your medication.

Benefits of E-Scripts

Instant Delivery – No waiting for a paper script—your e-script is sent immediately after your appointment.

More Secure – Digital scripts reduce the risk of lost or stolen prescriptions.
Use at Any Pharmacy – Most pharmacies in Australia accept e-scripts.

Lost Your Script?

If you can’t find your e-script:
Check your SMS inbox – It may have come from an unfamiliar number.
Ensure your phone number is correct in the Abby app.
Contact Abby support to have it resent.

💡 Tip: Some pharmacies store repeat prescriptions electronically, so ask your pharmacist if you need a repeat filled later.