You can request to delete your Abby Health account, but under Australian medical record laws, some of your health records must be retained for a legally required period. However, we can deactivate your profile and remove non-essential data.
If you no longer wish to use Abby Health, you can request account deletion via our Support Team. However, Australian healthcare regulations require medical records to be stored for a minimum retention period.
What Happens When You Delete Your Medical History?
✅ Your account is deactivated, and you will no longer be able to log in.
✅ Non-medical data is removed, such as contact details and preferences.
✅ Your medical history remains stored securely for the legally required retention period (as per Australian medical laws).
✅ You can request a copy of your medical records before account deletion (fees may apply).
💡 Medical providers must retain records for a set number of years to ensure proper healthcare documentation.
