We believe that high-quality healthcare doesn’t begin in the waiting room — it begins the moment you need it.
Our vision is a future where every Australian has access to immediate, trusted medical guidance, anytime, anywhere. That’s why we built Abby — to combine the power of intelligent symptom checks, medical AI, and telehealth so patients are never left wondering what to do next.
We see a future where most healthcare is delivered remotely, supported by pre-diagnosis tools, fitness trackers, alerts, and seamless follow-up — making in-person visits the exception, not the default. It’s a smarter, safer, and more efficient system — one that finally puts patients first.
Why is it so hard
to see a GP?
to see a GP?
More than a third of Australian's no longer have a regular GP for their healthcare.
Health deserves a revolution
Primary care in Australia is out-of-reach. GPs are expensive, hard to book when you need them most, and the support often ends the moment the appointment does.
Rising Cost of GP Appointments
In 2024, there was a 14% increase in cost from the previous year, driven by Medicare rebates not keeping pace with inflation.
Long Wait Times for Urgent Care
In 2023–24, 46% of Australians seeking urgent GP care waited 24 hours or more to be seen, while only 41.7% were seen within 4 hours
Lack of Regular GP Continuity
Approximately 32.8% of Australians reported being unable to see their preferred GP at least once in 2022–23, indicating challenges in maintaining consistent care.
Financial Barriers to Accessing Care
In 2023–24, 8.8% of Australians avoided visiting a GP due to cost, up from 7% the previous year. This trend reflects growing financial pressures impacting healthcare access.
References
About us
That's why
we built Abby.
Get personalised care, when you need it. 100% online and bulk billed.
we built Abby.
Get personalised care, when you need it. 100% online and bulk billed.
Abby
Hi there, I'm Abby.
From headaches to herpes, coughs to cramps—and everything in between,
I’m here to help you take care of yourself, and feel good doing it.
This is healthcare that feels more like self-care.
Personalised care driven by intelligent technology and real-time insights.
Healthcare should feel good. Enjoy intuitive, calming healthcare experiences that feel effortless.
Empathetic clinicians who listen deeply and follow up thoughtfully.
Our Values
Smart
Beautiful
Caring
Our Values
Personalised care driven by intelligent technology and real-time insights.
Healthcare should feel good. Enjoy intuitive, calming healthcare experiences that feel effortless.
Ou empathetic clinicians listen deeply and follow up thoughtfully.
Smart
Beautiful
Caring
How we operate
Success is the standard
When it comes to your care, we bring our values with us: Smart systems that make every step seamless, Beautiful design that makes it all feel easy, and Caring people who actually listen. That’s why we’ve built a healthcare experience that just works—and keeps working, for every single one of you.
356k
Assessments
4.7/5
Ratings
156k +
Telehealth Appointments
204
Kylie Sayce
Nurse Practitioner
Member of
Kylie provides expert care in emergency response, chronic disease management, and telehealth services. Her extensive experience ensures comprehensive, highquality healthcare tailored to individual patient needs.
Profile
Book now
4.9
Dr. Gareth Holland
General Practitioner
Member of
Dr. Gareth Holland provides expert care in men’s health, sports medicine, and general practice. His dedication to personalized treatment ensures exceptional healthcare tailored to each patient’s needs.
Profile
Book now
4.9
Dr. Gareth Holland
General Practitioner
Member of
Dr. Gareth Holland provides expert care in men’s health, sports medicine, and general practice. His dedication to personalized treatment ensures exceptional healthcare tailored to each patient’s needs.
Profile
Book now
4.7
Quality Practitioners
How we do it
Abby is always learning
We combine cutting-edge technology with real human care to deliver something that feels beautiful, acts smart, and is deeply personal—so getting care doesn’t feel exhausting, it just feels empowering.
We start with intelligent assessments that actually listen—learning from your symptoms, your history, and your context. Behind the scenes, our clinical excellence framework constantly measures accuracy, bias, risk, relevance, and even bedside manner, so the care you receive is not just fast, but safe, thoughtful, and human.
Whether it’s a diagnosis, a long-term plan, or just peace of mind, we make sure nothing is missed—because you’re not just a patient, you’re a person.
We start with intelligent assessments that actually listen—learning from your symptoms, your history, and your context. Behind the scenes, our clinical excellence framework constantly measures accuracy, bias, risk, relevance, and even bedside manner, so the care you receive is not just fast, but safe, thoughtful, and human.
Whether it’s a diagnosis, a long-term plan, or just peace of mind, we make sure nothing is missed—because you’re not just a patient, you’re a person.
Our Mission
We’re creating a system where care starts with understanding, not just a script — and stays with you through every step.
Because your health is personal. Now, your care is too.
Because your health is personal. Now, your care is too.
Symptom Check
Hey Abby, my throat’s been sore for two days and I’ve got a low fever—what could it be?
Ask a Question
Can I keep drinking coffee while I’m on amoxicillin?
Follow-up
You asked me to check back about my stomach pain—it still hurts after meals. What’s next?
Doctor-Note Recall
What did Dr Patel write about boosting my iron? I’ve forgotten.
Medication Reminder
Remind me when it’s time for my next Ozempic injection.
Dose Tracker
Mark my morning blood-pressure pill as taken.
Personalised Tip
Any quick tip to help me fall asleep when my mind’s racing?
Side-effect Check
I’ve been dizzy since starting the new blood-pressure tablets—is that normal?
Book Appointment
I need to see a GP tomorrow before 9 am—can you slot me in?
Order a Test
Can you order a cholesterol blood test for me?
Script Refill
Running low on my asthma inhaler—can I get a refill sent to my phone?
Mental-Health Check-in
Feeling anxious again—can we do a quick mood check?
Chronic Log
Today’s glucose reading was 7.2 mmol/L.
Preventative Screening
Am I due for a cervical screening this year?
Referral Support
Can you write me a referral to a physio for my knee?
Health Education
Explain the difference between a cold and the flu in plain English.
Follow-up
I’ve finished the antibiotics. Do I need a test-of-cure now?
Symptom Check
My urine’s darker than usual this morning — what does that mean?
Question
Does magnesium actually stop muscle cramps or is that a myth?
Symptom Check
I type for hours and my fingers tingle — could it be carpal tunnel?
Follow-up
Chest tightness is less but still there — should I stick with the inhaler?
Symptom Check
My ankle’s swollen after yesterday’s run — sprain or something worse?
Question
Is it okay to take my antidepressant at night instead of in the morning?
Symptom Check
My 6-year-old has a 38.5 °C temp and ear pain — what’s the next step?
Symptom Check
I feel short of breath just climbing one flight of stairs — normal or not?
Follow-up
BP log for the week averages 130/85 — good enough or adjust meds?
Question
How long after the HPV vaccine until I’m fully protected?
Symptom Check
Sharp headaches behind my eyes every afternoon — any ideas?
Symptom Check
Patchy red rash on both arms this morning — what could it be?
Follow-up
Today’s glucose reading was 7.2 mmol/L — still tracking.
Question
Can I start exercising again while I’m still testing positive for COVID?
Symptom Check
Dry cough every night for a week but no fever — should I worry?
Our People
The team behind
the mission
the mission
Medical Leadership
Dr Ramu Nachiappan
Chief Medical Officer, Founder
Julia Segal (NP)
Clinical Director
Leadership Team
Callum Clark
Founder, CEO
Charlie Veitch
Founder, Head of Product
Louise Young
Head of Customer Support
Sam Bensley (BD)
Founder, Chief Technology Officer
Shellie Stewart
Head of People
Working with us
Clinical Governance
News room
