A young woman on her phone using Abby
A young woman on her phone using Abby

Get personalised support

Log in to get personalised support from our friendly team.

Login now

Arrow-icon.png
Can I claim an Abby appointment on private health insurance?
Last Updated
February 19, 2025
Short Answer

No, you don’t need to—Abby appointments are already fully covered under Medicare. Private health insurance does not cover GP telehealth consultations that are bulk-billed. However, it may cover related medical services like medications or specialist visits.

Since Abby appointments are bulk-billed, there is no charge to the patient, meaning private health insurance claims are not necessary.

What Your Insurance Might Cover

Prescription medication costs (if your policy includes extras).

Pathology tests or imaging scans that aren’t covered by Medicare.

Specialist visits (if your insurance includes private healthcare).

Do I Need a Receipt for My Appointment?

  • Since Abby Health consultations are Medicare-funded, receipts are not required for insurance claims.
  • If you need documentation for personal records, you can contact Abby Support to request a summary of your consultation.

💡 If you’re unsure about your insurance policy, check with your provider to see what additional medical services are covered.

Need some help?
An image showing step three in the process of getting a medical certificate.
Contact Customer Support
Speak with Mae, Catherine or Dean from patient support
Available 5:30 am - 11:30pm, Monday to Friday
arrow-icon.png
Image of a friendly male doctor at Abby Health
Speak to a Doctor or Nurse
Book an appointment with one of our medical team to discuss your concerns.
Bulk-billed appointments, 7 days a week
arrow-icon.png
Image of a patient holding a phone with the Abby app open
Live Chat with our AI Bot, Fin
Need a quick answer fast?
Start a chat with Abby, our medical assistant.
Available 5:30 am - 11:30pm, Monday to Friday
arrow-icon.png
A photo of a girl on her phone.
Text