A young woman on her phone using Abby
A young woman on her phone using Abby

Get personalised support

Log in to get personalised support from our friendly team.

Login now

Arrow-icon.png
How is Abby different from other Telehealth providers?
Last Updated
February 19, 2025
Short Answer

Unlike other telehealth providers, Abby remembers your medical history, provides AI-powered symptom checking, and offers 100% bulk-billed consultations. With Abby, you don’t have to repeat yourself every visit—your past appointments, prescriptions, and health concerns are saved to ensure better continuity of care.

While many Telehealth services offer basic online consultations, Abby goes beyond that by focusing on ongoing care, intelligent health tracking, and a fully integrated patient experience.

What Makes Abby Different?

Abby Remembers Your Medical History – Other Telehealth services treat each appointment as a new patient visit, but Abby securely stores your past consultations, prescriptions, and health records for seamless care.

100% Bulk-Billed (No Fees) – Many Telehealth providers charge out-of-pocket fees, but Abby bills Medicare directly, meaning no cost for eligible patients.

AI-Powered Symptom Checking & Intake Forms – Before your consultation, Abby asks the right questions, helping doctors diagnose more efficiently.

Same-Day Access to Doctors – Many services have long wait times, but Abby ensures fast and easy booking.

💡 Abby isn’t just a Telehealth provider—it’s a smarter way to manage your healthcare.

Need some help?
An image showing step three in the process of getting a medical certificate.
Contact Customer Support
Speak with Mae, Catherine or Dean from patient support
Available 5:30 am - 11:30pm, Monday to Friday
arrow-icon.png
Image of a friendly male doctor at Abby Health
Speak to a Doctor or Nurse
Book an appointment with one of our medical team to discuss your concerns.
Bulk-billed appointments, 7 days a week
arrow-icon.png
Image of a patient holding a phone with the Abby app open
Live Chat with our AI Bot, Fin
Need a quick answer fast?
Start a chat with Abby, our medical assistant.
Available 5:30 am - 11:30pm, Monday to Friday
arrow-icon.png
A photo of a girl on her phone.
Text