Hey there,
How can we help?

Is Abby bulk-billed?

Can I see a doctor on Abby?

How is my data protected?

Is the app available on iOS and Android?

How do I download the app?

How does Abby know my medical history?

What does Abby treat?

Can I get prescriptions through Abby?

Am I guaranteed a prescription (where required) and treatment?

What if I forget my password?

My appointment was cancelled. What do I do?

Why is there a platform booking fee?

Is a call required? / Do I need to speak to a doctor?

Who will I be speaking with?

What is involved in the call?

Can I choose a time for my call?

What if I need to cancel or reschedule?

What happens if I miss my call?

How will my call appear?

How long until a clinician responds?

Do you handle my repeats?

Does Abby do in-person appointments?

Where do I change my details?

Can I ask Abby questions?

Does Abby offer family accounts or services for children?

Can I switch doctors if I want a second opinion?

How does Abby handle my test results?

Can Abby help with mental health concerns?

How does Abby handle follow-up care?

What if my condition requires a specialist?