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Yes, many of Abby’s services are bulk-billed, especially for patients in disaster zones. This means you may not have to pay out-of-pocket for certain consultations. Check within the app for details about bulk-billing eligibility.
Yes! You can book a telehealth consultation with a doctor through the Abby app. Abby collects your health information and shares it with your doctor to ensure personalised care.
Abby takes data privacy and security seriously. Your personal health information is securely stored and shared only with your healthcare providers. Abby complies with Australian privacy regulations to ensure your data is protected at all times.
Currently, Abby is only available on iOS.
You can download the Abby Health app from the Apple App Store. Just search for “Abby Health,” and follow the download and installation instructions.
Abby gathers your medical history during the initial assessment upon sign-up and from every appointment and conversation you have with the platform.
Abby Health treats a wide range of conditions, including general health issues like headaches and coughs, as well as specialised concerns such as reproductive health, mental health, and chronic conditions. Abby also supports preventive care and screenings.
Yes, Abby Health doctors can issue prescriptions, provide referrals for blood tests or other diagnostics, and offer medical certificates—all online.
Our clinicians provide the highest standard of healthcare, assessing each patient on an individual basis. If it is not deemed safe for you to receive a prescription or treatment, it will not be issued. The clinician or pharmacist will provide next steps, including recommendations to visit a GP in person for further assessment.
You can reset your password directly in the Abby app by selecting “Forgot Password” on the login screen. Follow the instructions sent to your registered email.
If your appointment was cancelled, you will receive a notification in the app. You can reschedule your appointment directly through the Abby app or contact support for assistance.
The platform booking fee covers the cost of operating the telehealth platform, including the technology that allows us to offer seamless and secure virtual healthcare services.
Not all cases require a call, but for certain consultations or more complex issues, you may need to speak to a doctor via a call. Abby will let you know if a call is needed based on your symptoms and consultation needs.
You will be speaking with an Australian licensed doctor or healthcare professional employed by Dot Doctor, our partner medical service. Abby carefully matches you with a professional suited to your medical needs.
The call typically involves a discussion of your symptoms, medical history, and any additional details the doctor may need to diagnose and treat you appropriately.
Yes, you can choose an available time for your call during the booking process.
You can easily cancel or reschedule your call through the Abby app. Simply go to your appointment details and select the reschedule or cancel option.
If you miss your scheduled call, you will receive a notification, and you may be able to reschedule depending on the clinician’s availability.
Your call will appear as a telehealth video or audio call within the Abby app, and you will receive a notification when the doctor is ready.
Response times can vary depending on demand, but most users can expect to receive a response within 30 minutes of submitting their consultation request.
Yes, Abby Health can manage repeat prescriptions, ensuring that you receive your medication without having to go through the same process every time.
No, Abby Health is a fully online healthcare platform. All consultations and care are provided virtually through telehealth services.
You can update your personal details in the Profile section of the Abby app.
Yes! You can ask Abby questions related to your health, symptoms, and more. Abby will provide personalised responses based on your medical history and current health concerns.
Currently, Abby Health is focused on adult care. Each user needs to have their own account, and services for children are not yet available.
Yes, you can request to see a different doctor if you want a second opinion. Simply book a new consultation and select a different provider if available.
Once your test results are available, Abby will notify you through the app. Our doctors will review the results, provide an interpretation, and recommend next steps if necessary.
Yes, Abby Health offers support for mental health issues such as anxiety, depression, and stress. Our clinicians can provide consultations, treatment plans, and follow-up care tailored to your needs.
Abby Health offers follow-up care to ensure your treatment is effective and to address any ongoing concerns. You can schedule follow-up consultations through the app, and Abby will remind you of any necessary check-ins or tests.
If your condition requires a specialist, Abby Health can provide a referral to the appropriate healthcare provider. Our doctors will assess your situation and guide you on the next steps, including specialist consultations if needed.
Bulk-billing available
Telehealth appointments
On-going support
