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A young woman on her phone using Abby

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How do I request a prescription?
Last Updated
March 4, 2025
Short Answer

To request a prescription, book a telehealth appointment with an Abby practitioner. If they approves the request, you’ll receive a digital prescription (e-script) instantly via SMS, which you can take to any pharmacy.

Getting a prescription through Abby Health is simple and 100% online. Our AHPRA-registered doctors and nurse practitioners can assess your condition and prescribe medication if it’s clinically appropriate.

Steps to Request a Prescription

  1. Open the Abby app and book an appointment.
  2. Discuss your condition with your practitioner.
  3. If appropriate, your practitioner will issue an e-script.
  4. Receive your prescription instantly as a QR code via SMS.
  5. Show the QR code at any pharmacy to collect your medication.

What to Know About Online Prescriptions

Prescriptions are not guaranteed – A practitioner will assess if the medication is suitable for you.

Some medications cannot be prescribed online – See the What Medications Can’t Be Prescribed Online article.

E-scripts make getting medication easier – You can use your script at any pharmacy or check if your local pharmacy offers home delivery.

💡 Tip: If your symptoms change before your appointment, update your medical history in the app to help your practitioner make the best decision.