How to Book a Telehealth Doctor’s Appointment (Step-by-Step Guide)

Published on

August 26, 2025

Updated on

September 8, 2025

Written by

Dr Ramu Nachiappan

Reviewed by

Content

Why Telehealth Matters in Australia

Step 1: Create Your Abby Account

Step 2: Chat with Abby (Your AI Assistant)

Step 3: Find a Time That Suits You

Step 4: Choose Your Provider

Step 5: Attend Your Telehealth Appointment

Introduction

Booking a GP appointment in Australia isn’t what it used to be. With fewer bulk-billing clinics and growing wait times, it’s no surprise that more Australians are turning to telehealth for everyday healthcare needs like online prescriptions, instant scripts, and medical certificates online.

At Abby Health, we make this process easy. Instead of filling out forms or waiting weeks for an appointment, you simply:

Create an account
Have a chat with Abby—our AI-powered assistant
Find a time that works for you
Choose your Doctor or Nurse Practitioner

Here’s a step-by-step guide to how Abby works—and why more Australians are choosing bulk billed telehealth appointments with us.

‍

Why Telehealth Matters in Australia

Telehealth isn’t just a pandemic-era fix—it’s here to stay. According to the Australian Institute of Health and Welfare, 1 in 5 GP visits in 2022 were delivered via telehealth, and Medicare has funded more than 100 million telehealth services since it was introduced.

The main reasons people book telehealth appointments are simple:

Convenience: no travel, no waiting room
Accessibility: especially for rural or busy Australians
Affordability: with bulk billing telehealth options, many consultations are free

Step 1: Create Your Abby Account

Start by signing up at abbyhealth.app or downloading the app. It only takes a couple of minutes, and you’ll instantly unlock access to:

Bulk billed telehealth appointments (if eligible)
Online prescriptions Australia, sent directly to your pharmacy
Medical certificates online bulk bill (for work, study, or carers leave)
Instant scripts Australia for repeat medications
Men’s health online and women’s health online consultations

Step 2: Chat with Abby (Your AI Assistant)

This is where Abby is different. Instead of long intake forms, you’ll have a quick conversation with Abby—our AI-powered clinical assistant.

Abby will:

Ask about your reason for booking (e.g., medical certificate online, online prescription, general health concern)
Recommend the right appointment type (with bulk billed telehealth where possible)
Guide you seamlessly through the booking process

Abby doesn’t replace healthcare providers—it simply makes it easier and faster to connect with the right Doctor or Nurse Practitioner.

Step 3: Find a Time That Suits You

Abby shows you all the available appointment times. You can:

Schedule an appointment for a specific time, or
Join the First Available queue, perfect for quick needs like instant scripts bulk billed or a doctor’s certificate online

Schedule and appointment or join the queue

Booking a telehealth doctor in Australia is now one of the simplest ways to access healthcare. Whether you need an instant script bulk billed, a doctor certificate online, or long-term GP care, the Abby Health app makes it quick, secure, and affordable.

Find a time

Step 4: Choose Your Provider

You’re not matched randomly. With Abby, you can select a specific Doctor or Nurse Practitioner. Over time, you can even rebook with the same provider, giving you continuity of care that most “instant script” services can’t offer.

Step 5: Attend Your Telehealth Appointment

Your consultation is private and secure, either by video or phone. During your session, your Doctor or Nurse Practitioner can:

Provide online prescriptions bulk billed (if eligible)
Issue a medical certificate online in Australia
Arrange referrals for tests like a blood test online or pathology test online
Discuss ongoing health needs including men’s health online and women’s health online

At Abby Health, we believe healthcare should be simple, affordable, and continuous. By combining AI-powered booking with access to trusted Doctors and Nurse Practitioners, we make it easy to handle both the everyday essentials—like online prescriptions and medical certificates online—and the bigger picture of your long-term health. With bulk billed telehealth appointments available and the ability to see the same provider again, Abby goes beyond “quick scripts” to deliver care that actually fits your life.

Authors

Dr Ramu Nachiappan

General Practitioner

MB BS (UQ), LLB (UNE), FRACGP, FACRRM

Dr. Ramu is the Founder and Clinical Director of Abby Health, bringing more than 35 years of experience as a Specialist GP. He graduated with his MBBS from the University of Queensland in 1989 and completed specialist GP training in Broken Hill under Dr. Donald Howarth and Dr. Peter Belbin, achieving his FRACGP in 1996 and FACRRM in 1998. In continuous practice in Broken Hill since 1991, Dr. Ramu has been serving the community as a GP since 1992, making him the longest-serving GP in Broken Hill. He further broadened his expertise by completing a Bachelor of Laws (LLB) at the University of New England in 2001, adding legal insight to his medical practice.

Charlie Veitch



Founder, Chief of Product, Marketing, Brand

Charlie Veitch is the founder and Chief Product/Marketing Officer of Abby Health, an online-first GP clinic dedicated to restoring long-term, continuous care for Australians. With a strong focus on technology-enabled healthcare and clinician support, Charlie leads with a vision of making primary care both accessible and enduring.

Editorial Standards

At Abby Health, we follow strict clinical sourcing guidelines to make sure all our content is accurate, up-to-date, and trustworthy. Our medical information is based on peer-reviewed research, government health resources, and guidance from qualified Australian doctors. We prioritise primary sources and avoid tertiary references wherever possible.

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This article is for informational purposes only and does not constitute medical advice. The information contained herein is not a substitute for and should never be relied upon for professional medical advice. Always talk to your doctor about the risks and benefits of any treatment.