At Abby Health, we understsand that your story is yours to share.

Our Patient Consent Policy details how we responsibly collect, use, and safeguard your personal and health information.

By using our services, you agree to these practices, ensuring you receive seamless and personalised digital healthcare.

You can access and update your information at any time. For complete details, please review our full Patient Consent Policy.

Introduction
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At Abby Health Technology Pty Ltd ACN 651 158 940 (“Abby Health”, “we”, or “us”), we are dedicated to protecting your privacy and ensuring the confidentiality of your personal and health information. This Patient Consent Policy explains how we collect, use, store, and disclose your information and outlines your rights and choices.
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Purpose
The purpose of this policy is to inform patients about how their personal and health information will be handled by Abby Health and to obtain their explicit consent for the collection, use, and disclosure of this information.
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Scope
This policy applies to all patients using Abby Health’s services, including the Abby Health platform and app, and any personal and health information collected, stored, used, or disclosed by Abby Health.
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Types of Information Collected
We collect personal and health information necessary to provide you with our digital healthcare services. This includes:
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• Personal Identifiers: Name, address, date of birth, age, sex, occupation, email, contact details.
• Health Information: Diagnoses, symptoms, medical history, treatment records, specialist reports, test results, current medications, allergies, appointment details.
• Support Person Information: Contact details of any support person using the platform or services on your behalf.
• Usage Data: Details of your use of the platform, services, and app, including uploaded information and communication details.
• Technical Data: Statistical information about visitors, collected using cookies and other technologies.
• Communication Records: Information provided for support or troubleshooting via various communication channels.

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Collection of Information
We collect personal and health information through:
• Direct Collection: Information you provide directly via the Abby Health platform, app, forms, surveys, emails, phone calls, video conferences, or paper forms.
• Support Persons: Information provided by a person supporting you or responsible for your care.
• Third-Party Sources: Information from other members of your treating team, third-party partners, diagnostic centers, specialists, hospitals, and other healthcare providers.

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Use of Personal Information
Your personal and health information will be used for:
• Providing digital healthcare services through the Abby Health platform and app.
• Generating symptom reports and summaries for discussion with your treatment team (with your consent).
• Contacting you about our services, updates, and content of interest.
• Providing user assistance, account management, and administrative communications.
• Conducting research to improve and personalise user experience.
• Sending marketing and promotional messages, with opt-out options.
• Analysing usage data to generate aggregated, de-identified user trend reports.
• Conducting verifications, credential checks, and compliance monitoring.
• Ensuring quality assurance and training purposes.
• Providing de-identified stories or commentary on our website and social media.
• Allowing controlled use of personal information by third parties with whom we have a commercial relationship, to provide you with relevant services.

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Disclosure of Personal Information
We may disclose your personal and health information to:
• Related Entities: Any related entity of Abby Health.
• Legally Required Entities: Entities required or permitted by law, including statutory authorities, health practitioners, support teams, Medicare, emergency services, and government bodies.
• Medical Practitioners and Support Teams: For sharing symptom summaries or reports (with your consent).
• Service Providers: Third parties providing services on our behalf, such as AI assistant providers, IT service providers, data storage, and web-hosting services.
• Commercial Partners: Third-party partners for providing relevant services or opportunities, with statistical data provided in de-identified form.
• Payment Processors: For processing payments.
• Referring Entities: If you were referred by a third party, for reporting and invoicing purposes.
• Consent-Based Entities: Other entities with your express consent.
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Telehealth Services
To provide telehealth services through our partnership with Dot.Doctor, we may share your personal information, including health data, with Dot.Doctor’s clinicians. This includes a handover summary of your condition and other relevant health data necessary for the telehealth consultation. Such data sharing will only occur with your explicit consent.
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Data Security and Retention
We take all reasonable steps to protect your personal information, which is stored in secure electronic databases located in Australia. Our security measures include:
• Physical Security: Secure premises with controlled access.
• Electronic Security: Password protection, varying access levels, and encryption to protect data from unauthorised access.
• Regular Updates: Staff confirmation of contact details and user notifications for data updates.
Health information is retained as required by law, typically for a minimum of 7 years. Although we strive to secure your data, we cannot guarantee prevention of unauthorised access, and we manage data breaches according to the Notifiable Data Breach (NBD) Scheme under the Privacy Act.
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Access and Correction
You have the right to access and correct the personal and health information we hold about you. To request access or correction, contact our Privacy Officer at sam@abbyhealth.app or +61 402045027. We will respond within a reasonable period and may charge a reasonable fee for access or correction, as permitted by law.
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Consent and Agreement
By using our services, you consent to the collection, use, and disclosure of your personal and health information as described in this policy. You have the right to withdraw your consent at any time by contacting us, but understand that withdrawal may affect our ability to provide you with certain services.
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Contact Information
For any questions about this policy or to access and correct your information, contact our Privacy Officer: Privacy Officer : Telephone: +61 402045027 Email: sam@abbyhealth.app
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Review and Updates
This policy may be updated from time to time to reflect changes in our practices or legal requirements. Please review it periodically for updates. Your continued use of our services after any changes constitutes your acceptance of the revised policy.